AI Process Guidance Agent

Employees struggled to navigate complex internal processes scattered across PDFs, wikis, and SharePoint. Onboarding was slow and support teams were overwhelmed with repetitive questions about standard operating procedures.

AITOM designed and deployed an AI agent integrated into Microsoft Teams. The agent indexes structured and unstructured documentation (SOPs, manuals) to understand natural language queries and guides users step-by-step, providing specific links and actions while maintaining strict governance over the source of truth.

• 1

  Significantly faster onboarding time for new employees.

• 2

  Measurable reduction in repetitive support tickets to HR and IT.

• 3

  Improved process compliance and reduction in operational errors.

• 4

  Employees complete complex tasks correctly on the first attempt.